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TERMS & CONDITIONS

ABOUT THE STUDIO

iPilates Studio Pty Ltd (ABN 44 670 144 500) operates a pilates studio on the Gold Coast. Please read these terms and conditions (the ‘Terms’) carefully. By becoming a member on a direct debit, passes, taking a class, paid or otherwise, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the studio, or any of Services, immediately. iPilates Studio reserves the right to review and change any of the Terms by updating this page at its sole discretion. When iPilates Studio updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.  

HEALTH AND WELLBEING

iPilates Studio is committed to ensuring the health and wellbeing of all of our studio clients. You are required to inform the studio and our instructors of any health risks, pre-existing injuries, illness, pregnancy, a medical condition or anything that may affect your exercise practice before starting a class. iPilates Studio recommends that you seek medical advice before participating in any classes at our studio’s. Participating in any exercise at our studio’s, online or events is done so at the client/member’s own risk. All new students are required to sign a liability waiver and this can be form here.

SCHEDULE CHANGES

iPilates studio reserves the right to make changes to the class schedules, opening hours, membership pricing and instructors at any time. 

PERSONAL BELONGINGS

You are responsible for the loss, theft or breakage of any personal belongings you bring into the studio. We recommend not bringing valuable items into sessions, such as jewelry, wallets or purses.  

MEMBERSHIP AGREEMENTS

When signing up to one of our memberships, you must agree to the membership agreement detailed on the Mind Body iPilates Studio store. This agreement authorises the direct debit and lists any conditions specific to your membership package.  

NON-PAYMENT OF MEMBERSHIP

As part of the membership agreement, iPilates Studio reserves the right to refuse entry to classes or cancel bookings if a customer’s account is in arrears and until they bring their account up to date. iPilates Studio will charge a $10 fee to your nominated bank/credit card if the payment is dishonoured

HOLD PERIODS ON MEMBERSHIPS

During your membership period, your account can be placed on hold for number of weeks and payments will be frozen during this time. these are to be done in 1 week increments. iPilates Studio requires 7 business days written notice of a ‘freeze’ / on hold period – sent to admin@ipilatesstudio.com.au.  The minimum term of payments will be required regardless of any hold period chosen. The following periods are allowed for membership types: 

  • 1 session per week or 2 month minimum contract term = 2 weeks hold period allowed

  • 2-4 sessions per week and unlimited memberships over 4 month minimum contract term = 4 weeks hold period allowed  

NOTICE TO CANCEL MEMBERSHIPS

All memberships are set to automatically roll over to another membership period. Membership agreements can only be cancelled after the minimum term. If you choose to cancel your membership, written (email) notification to admin@ipilatesstudio.com.au is required 7 business days before the membership is due to roll over or after the initial minimum term is completed to cancel the membership.

PRICING

iPilates Studio may change these direct debit terms and/or pricing at any time by providing the customer with 30 days advance written notice of such changes.  

CLASS SCHEDULING, CANCELLATIONS, AND LATE TERMS

Allowance of sessions on memberships do not roll over from week to week. It is the member’s responsibility to schedule their own classes using iPilates Studio’s online booking system or Mindbody app. Members must provide 12 hours’ notice to cancel a class. If they do not give this sufficient notice, or they do not show for a booked class the class will be debited from their weekly allowance of sessions or member package. If the member is on an unlimited membership they are billed $10 for a no show. 

WAITLIST ETIQUETTE

Seen a class is on waitlist only, should you add yourself? YES and the likely hood of you getting in the class is very high. This is how it works once you are on the waitlist….
1) You will be automatically added to a class if space becomes available up to 2 hours before class start time
2) If you can no longer make this class take yourself OFF the waitlist, this reduces any fees for you and frees the spot for another
3) Once you are added into the class that space is now yours so late cancellation and no show fees or loss of credit applies (see above terms). You will receive EMAIL confirmation so if you are on a waitlist be sure to keep checking emails and your bookings.
4) With the last 2 hours. No automatic transfer will occur so best to keep checking in this final window period or we may reach out to offer this to you.

REFUNDS

Our membership packages, class passes, casual single classes and private session packages are non-refundable and non-transferable. Unused classes are not rolled over to the next period. If a customer is unsatisfied with the services provided by the iPilates Studio or believes that they may be entitled to a refund, then iPilates Studio requires the customer to contact us directly via admin@ipilatesstudio.com.au outlining why you believe you are entitled to a refund attached any medical certificates if relevant so we are able to adequately respond to your request. Please note that a refund made under these circumstances will incur a 10% charge on the amount refunded to cover admin and any direct debit fees.

WAITLISTS

It is important you cancel out of a class if you can't make it. This will open up the space for someone else to attend. If you are unsure how to do this please talk to us. If you are on a waitlist and the class is more than 12 hours away (outside the cancellation period) you should be automatically transferred into the class if a spot frees up. It's important to check your bookings regularly. If the class is within 12 hours before the class starts, you will need to check your waitlist and move yourself in. Where possible we will message members within this period to advise you of the vacant spot. Depending on your notifications setting, you may not get the emails or it could be outside of class hours (ie. overnight). We advise members to check regularly and if people can late cancel rather than no show, others are more likely to get a spot. Thanks everyone as we try to ensure people can make classes and no spots are missed.

CHILDREN IN STUDIO

Our insurances do not permit children in the studio. Under no circumstances do we allow children of any age to sit and wait in the studio while classes are on. If you are a parent/carer, it is our desire to create an environment where the focus is solely on your experience and all the other members, with limited distractions. This includes not allowing late comers into class. We appreciate your understanding on this as we try to deliver a safe and happy studio for everyone.

 

More importantly, it is your responsibility to take care of your children.

PRIVACY AND SECURITY

During or immediately prior to becoming our client, I will be required to provide certain personal information. Ipilates Studio Pty Ltd will only use , disclose or deal with such information in accordance with its Privacy Policy. With full conditiality, none of personal information will be disclosed or shared with a third party.

PHOTOGRAPHY RELEASE

I offer permission to the Ipilates Studio Pty Ltd, associated instructors, staff or employees to photograph or videotape during my training. The undersigned hereby consents to the use of these photographs and/or videos without compensation, on the Ipilates Studio Pty Ltd website, Facebook or Instagram page, or in any editorial, promotional or advertising material produced and/or published by associated instructors, staff or employees from Ipilates Studio Pty Ltd .

WAIVER OF LIABILITY

By purchasing a pass and attending the class/ event, I hereby agree that the following terms and conditions and undertakings apply to the Pilates Exercises (“Pilates Exercises”) to be provided to me by Ipilates Studio Pty Ltd:

I am participating voluntarily in classes, workshops or events offered by Ipilates Studio Pty Ltd.

I have been examined by a licensed medical practitioner(“Practitioner”) within the past six months and have been found by such Practitioner to be able to perform all vigorous stretching and Pilates Exercises which I am to perform during my participation in the pilates class, workshop or event organised by Ipilates Studio Pty Ltd.

I will faithfully follow all instructions given to me by Ipilates Studio Pty Ltd and their associated teachers, as to when, where, and how to perform and not to perform the Pilates Exercises.

I agree and acknowledge that participation in any Pilates Exercises could constitute a risk of serious injury to myself, including permanent paralysis or death. I voluntarily and knowingly recognise, accept and assume this risk and warrant that I am physically fit and able to perform the Pilates Exercises without risking serious injury, including permanent paralysis or death. I acknowledge that neither Ipilates Studio Pty Ltd, associated instructors, staff or employees shall be nor be deemed to be responsible or liable (whether in contract of in tort or under any statute whatsoever), for any injury, illness or other mishap I sustain arising from or out of, or in any way directly or indirectly connected with the Pilates Exercises.

I understand that exercise is a potentially hazardous activity. I also understand that fitness activities involve risk of injury and even death. I am voluntarily participating in these activities and using equipment and machinery with knowledge of the dangers involved.

I expressly assume and accept all related risks.

I understand and acknowledge that I am to receive instruction in Pilates Exercises and theory only. Ipilates Studio Pty Ltd, associated teachers, staff or employees of Ipilates Studio Pty Ltd, are not liable for, nor are expected to provide any advice, training or medical assistance other than in the form of Pilates Exercises.

I indemnify and will at all times hereafter well and sufficiently indemnify and keep fully indemnified Ipilates Studio Pty Ltd, associated instructors, staff or employees of Ipilates Studio Pty Ltd from and against all actions, suits, causes of action, proceedings, claims, costs and expenses whatsoever which may be taken or made against Ipilates Studio Pty Ltd, associated instructors, staff or employees of Ipilates Studio Pty Ltd or incurred or become payable by Ipilates Studio Pty Ltd, associated teachers, staff or employees of P Ipilates Studio Pty Ltd in connection with or arising out of any such injury, illness or mishap to me.

The fee paid by me for participation in Ipilates Studio Pty Ltd’s classes, workshops or events is non-refundable. Ipilates Studio Pty Ltd in their sole discretion may grant refunds to me without prejudicing any of their rights.

Ipilates Studio Pty Ltd reserves the right to cancel any event, in which case a full refund will be granted.

I indemnify Ipilates Studio Pty Ltd associated teachers, staff or employees of Ipilates Studio Pty Ltd against any loss or damage of my personal belongings that may arise through my attending this event, class or workshop.

I have read the above release and waiver of liability and fully understand its contents.


I voluntarily agree to the terms and conditions stated above.
 

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